We are happy you have enjoyed your experience with us and would like to share the love with your friends. The best way to share LaundryPal with your friends is through the app. In the drop-down menu, click on “Rewards.” There you will see a special code that will give your friends $20.00 off of their first order and $20.00 of credit to you when they place their order. Click on “Send invite” and get to sharing! You can also share your great experience with LaundryPal on our Facebook or Instagram. We thank you!

FAQs Archive | LaundryPal

Q: HOW SHOULD I GIVE YOU SPECIAL INSTRUCTIONS?

Feel free to use the “Special Instructions” field in the app or email help@laundrypal.com to indicate any special instructions on your order.

Q: HOW WILL I KNOW THE TOTAL COST?

Once your clothing has been scanned into our system, you can see the approximate pricing through your app. Pricing is subject to change until the order is marked as “Ready.” A general price list is also available on our Pricing page .

Q: WILL I RECEIVE A RECEIPT?

Yes. Receipts can be viewed on the app and they are also sent via email.

Q: WHAT IS THE BEST WAY FOR ME TO TELL MY FRIENDS ABOUT LAUNDRY PAL?

We are thrilled that you have enjoyed your experience with us enough to share the love with your friends. The best way to tell your friends is to use our app or website to generate referral codes you can share with your friends and family. You will receive $20 in dry cleaning credit for each friend you get to sign up once they complete their first transaction (they will also have $20 in dry cleaning credit to get started thanks to you!). We have found the most effective ways to spread the word are by emailing or texting your custom link directly to people you know could benefit from some clean clothes and peace of mind, or to share more broadly on Facebook or Instagram.

Q: WHAT HAPPENS IF I PUT A DRY CLEANING ITEM IN MY WASH & FOLD BAG?

Blue bags are for Wash & Fold laundry. Green bags are for Dry Cleaning and laundered shirts. If we find a garment that is better suited for Dry Cleaning in your Wash & Fold bag (the blue bag), we will hold it back from cleaning. Given the volume of orders we clean, we cannot guarantee that we will be able to identify all dry-cleaning garments if they’re in there by mistake. Please remember to separate your items into their correct bags before pickup.

Q: DO YOU CLEAN LEATHER?

Yes, we work with a great company that specializes in professionally cleaning leather garments.

Q: ARE THERE ANY ADDITIONAL CHARGES FOR LARGE WASH & FOLD ITEMS?

Wash & Fold is charged by weight. The following items are charged on a per item basis: Cotton Comforters Down Comforters Blankets Mats (bath or kitchen) Please refer to the pricing page for exact amounts. These items require a separate washing and drying process. Comforters in particular take several hours to dry which is why it’s an industry standard to charge a higher rate.

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